Currently, only Paypal is accepted. However, if one wishes to pay by money order, cashiers check, bank check or wire transfer - please contact us at email@example.com.
Customer information is for ManchesterWatchWorks TM sole use only. No information will be shared or sold to third parties.
"Hands-On " Return Policy:
Before you wear the watch, size the bracelet and/or discard the packaging materials, please inspect your watch thoroughly upon delivery. If you are dissatisfied with your watch for any reason, contact us within 5 days of delivery to make arrangements for returning it. Be sure to keep the original packaging, as it must be returned to us along with your watch, in unworn condition.
Do NOT send it back without contacting us first, as the return will NOT be accepted and no refund will issued. Return shipment must be made within 5 days of the acknowledgment of return made by MWW. Return delivery must be made within 10 days of the return acknowledgment (unless the return is from outside the USA).
Upon receiving the watch we will inspect its condition and packaging. If the watch shows no signs of wear and all the original packaging is included, we will issue a refund minus charged shipping costs. However, if the watch was purchased on Kickstarter, we can only refund up to 95% of the funds pledged due to KS fees. If we cannot accept the watch because of its condition or packaging, we will contact you to make arrangements for returning it to you at your cost.
Pre-orders are non-refundable before fulfillment begins. However, the "hands-on" return policy does apply.
All Beluga timepieces will require a signature for delivery. No exceptions. USA and Canadian Beluga shipments will be shipped via USPS Priority. All other international Beluga shipments will be shipped via specially discounted DHL Express (orders will be dropped off twice a week).
All other MWW branded items will be shipped via USPS or USPS Priority.
We no longer ship to PO Boxes.
If your order is returned to us (for whatever reason) and the shipping address was correct, then the item will be restocked and the payment refunded. In this case, the customer may re-purchase the item at the current price via webstore checkout if the item is in stock.
ManchesterWatchWorks TM is not responsible for delivered but not received items.
Your watch is covered under a one year warranty against manufacturing defects from date of purchase. Following are excluded:
Damage caused by accidental impacts or inappropriate/abusive use.
Normal wear and tear.
Straps and accessories.
If you believe your watch is defective or malfunctioning, contact us. Do not return the watch without first contacting us. Once we receive your message, we will contact you to determine the nature of the defect or malfunction, and make arrangements for repair or replacement. While your watch is covered under warranty, it should not require any service or maintenance. Opening the case to inspect or manipulate the movement will automatically void your warranty.
Warranties are only valid on direct purchases from ManchesterWatchWorks TM. Watches purchased on the used market will not be covered as there is no way of accurately knowing the history of the piece.
Shipping costs are not reimbursed if it is deemed to be functioning properly.
If a watch is returned for repairs under warranty, please allow 3-6 months for the watch to be returned to you.
Customer appreciation discount:
Customers who purchase a timepiece directly from MWW will receive a 10% discount off future MWW purchases from our webstore. To receive this discount, customers must simply contact us before the next purchase and we will send you an e-coupon. This discount may only be applied to webstore purchases and may not be applied to crowd funded orders, pre-orders, specially priced discounted items or Beluga Professional Line purchases.
At least 1% of all MWW gross sales will be donated annually to St. Jude's Children Hospital and/or the Make-A-Wish Foundation.
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